Our journey during this time has been marked by a diverse array of market research projects for the environmental and energy sectors, fostering long-term relationships with several clients. This extensive experience has equipped us with a deep understanding and practical insights into the workings of these markets, which few other market research consultancies can offer.
Chris Hadley, our lead consultant, plays a pivotal role in our success. With nearly 30 years of specialised experience in these two sectors, he offers in-depth energy industry knowledge essential for identifying key issues and designing customised research programs that align with client needs. He delivers insightful environment market research reports and industry analysis with expert knowledge.
“At Oil Analysis Laboratories, we understand the importance of delivering independent, reliable, and accurate data to maintain customer satisfaction. That’s why we trust Leading Edge for our customer surveys, ensuring both our clients and we are consistently pleased with the results.”
We have worked with Leading Edge for the past 12 months to perform our Net Promoter Score. I have found our account manager to be very professional, producing insightful and accurate data and reports. Most importantly they handle our customer’s data in compliant and confidential manner.
Leading Edge have been working with us for a number of years, and provide a first class service when it comes to our Voice of Customer and NPS research. They accommodate the different requirements of our varied business units without a problem. Would happily recommend as they are a pleasure to deal with.
We have worked with Leading Edge for 7 years now. When you are employing a company to talk to your customers you need to trust implicitly that they always act in a completely professional manner. Leading Edge have always done this and their communication with us as a business is first class.
Leading Edge has been carrying out customer satisfaction surveys and measurement of net promoter scores for us on a continual basis for around 12 years. We are very happy with the quality of work, meeting of deadlines and customer liaison. The output enables us to identify areas where we need to improve and also service areas where we excel. I would be happy to recommend them to other companies.
At very short notice Leading Edge came into our business to assist with our strategic business planning process. They were able to immediately understand the brief and worked with us to provide essential information to allow us to make some key decisions. This was all done on a very tight timescale and they met the brief exactly.
Working with Chris and the team on our customer satisfaction surveys has been invaluable. To be able to get real feedback from our customers in a simple to understand format with insightful verbatim comments has allowed us to continue to improve our service and really focus on what matters to the people we serve on our contract.
Leading Edge have assisted STGP in the delivery of our quarterly Customer Survey for over 2 years. We continue to be impressed with their interactions with our customer base, the quality of their final reports and the confidential manner of their undertakings.
Our clients in this sector vary widely and include multinational corporations in water and waste management, intermediaries providing an array of support services and SMEs. We also have considerable experience working with public sector clients at national, regional, and local levels.
As the energy and environment sector undergoes rapid evolution we find ourselves at the forefront of identifying and exploring new market opportunities as part of the market research we do. Organisations want to understand their marketplace and customers whilst managing growing concerns over issues like air and water pollution, water quality, waste management, and the emergence of sustainable products and services. This dynamic environment not only challenges us but also drives our commitment to staying ahead in delivering valuable insights and strategies in these ever-changing markets.
Our expertise is extensive and spans various sub-sectors of the environmental and energy market, including:
In each of these areas, we are committed to delivering comprehensive and specialised market research solutions, catering to the unique challenges and requirements of these diverse fields. Our services range from environmental market and customer research, energy market analysis, and forecasting to competitor analysis, benchmarking and customer satisfaction studies.
Few consultancies offering market research, customer service measurement, and market analysis can match the depth of experience we have at Leading Edge in the environmental and energy sectors. It means we are already 'ahead of the curve,' likely having expertise in your specific market area thereby being well placed to deliver added value support.
Chris Hadley, Lead- Environmental & Energy
Leading Edge was asked by a prominent multinational manufacturer of water and wastewater treatment technologies to conduct a comprehensive gap analysis and market review. The project aimed to furnish the client with in-depth analytical insights to refine their strategies for capturing opportunities in two specific geographic markets and meet the evolving demands.
Leading Edge employed a mixed-method research approach, combining extensive desk with field research. Desk research focused on evaluating existing competitors in the market, which provided a baseline understanding of the landscape the client was operating within. Field research saw discussions with end users and suppliers of water and wastewater treatment equipment to assess current practices, unmet needs, planned investments, and perceptions regarding key market drivers and constraints. In addition to primary research, Leading Edge also leveraged data provided directly by the client, which included internal reports and market analyses.
Analysis of information revealed that the client held a competitive position in the food and beverage sector, particularly with their range of water treatment technologies, including those used for disinfection. However, it was noted that filtration technologies were likely to see increased demand from customers, pointing to a potential area for strategic investment.
The gap analysis and market review conducted by Leading Edge enabled the client to critically assess their current market fit and identify where investments were needed to address existing gaps. The project provided the client with a clear direction on how to optimise their product offerings and strengthen their market presence in targeted geographic areas. Ultimately the research assisted in their positioning so that they could capitalize on future opportunities in the evolving water and wastewater treatment landscape.
We provide market analysis, customer satisfaction surveys, and strategic insights tailored to the environmental and energy industries.
Our services help identify market opportunities, enhance customer engagement, and provide actionable insights for strategic decision-making.
Our clients include energy providers, environmental service companies, regulatory agencies, and technology firms focused on sustainability.
We analyse trends such as renewable energy adoption, regulatory changes, technological advancements, and consumer behaviour in the energy market.
We cover topics such as renewable energy, energy efficiency, environmental regulations, sustainable construction practices, and green building technologies.
