Environmental & Energy

We specialise in conducting market analysis and research for organisations in the environmental & energy sectors

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“At Oil Analysis Laboratories, we understand the importance of delivering independent, reliable, and accurate data to maintain customer satisfaction. That’s why we trust Leading Edge for our customer surveys, ensuring both our clients and we are consistently pleased with the results.”

Managing Director, Oil Analysis Laboratories
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We have worked with Leading Edge for the past 12 months to perform our Net Promoter Score. I have found our account manager to be very professional, producing insightful and accurate data and reports. Most importantly they handle our customer’s data in compliant and confidential manner.

Head of Customer Experience, Ancala Water Services
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Leading Edge have been working with us for a number of years, and provide a first class service when it comes to our Voice of Customer and NPS research. They accommodate the different requirements of our varied business units without a problem. Would happily recommend as they are a pleasure to deal with.

Reporting Lead, Severn Trent Services
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We have worked with Leading Edge for 7 years now.  When you are employing a company to talk to your customers you need to trust implicitly that they always act in a completely professional manner.  Leading Edge have always done this and their communication with us as a business is first class.

Business Development Manager, Severn Trent Retail and Utility Services
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Leading Edge has been carrying out customer satisfaction surveys and measurement of net promoter scores for us on a continual basis for around 12 years. We are very happy with the quality of work, meeting of deadlines and customer liaison. The output enables us to identify areas where we need to improve and also service areas where we excel. I would be happy to recommend them to other companies.

Marketing Manager, Severn Trent Services
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At very short notice Leading Edge came into our business to assist with our strategic business planning process. They were able to immediately understand the brief and worked with us to provide essential information to allow us to make some key decisions. This was all done on a very tight timescale and they met the brief exactly.

Business Development Director, Imtech
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Working with Chris and the team on our customer satisfaction surveys has been invaluable. To be able to get real feedback from our customers in a simple to understand format with insightful verbatim comments has allowed us to continue to improve our service and really focus on what matters to the people we serve on our contract.

Contract Lead, Oren Environmental
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Leading Edge have assisted STGP in the delivery of our quarterly Customer Survey for over 2 years. We continue to be impressed with their interactions with our customer base, the quality of their final reports and the confidential manner of their undertakings.

Commercial Director, Severn Trent Green Power
Leading Edge has been firmly established as a specialist consultancy, delivering market research and marketing support to clients in the environmental and energy markets since 1988.

Our journey during this time has been marked by a diverse array of market research projects, fostering long-term relationships with several clients. This extensive experience has equipped us with a deep understanding and practical insights into the workings of these markets, which few other consultancies can offer.

Chris Hadley, our lead consultant, plays a pivotal role in our success. With nearly 30 years of specialised experience in these two sectors, he offers in-depth industry knowledge essential for identifying key issues and designing customised research programs that align with client needs.

Our Experience in Environmental Market Research, Customer Service Measurement and Market Analysis

Our clients in this sector vary widely and include multinational corporations in water and waste management, intermediaries providing an array of support services and SMEs. We also have considerable experience working with public sector clients at national, regional, and local levels.

As the energy and environment sector undergoes rapid evolution we find ourselves at the forefront of identifying and exploring new market opportunities. Organisations want to understand their marketplace and customers whilst managing growing concerns over issues like air and water pollution, water quality, waste management, and the emergence of sustainable products and services. This dynamic environment not only challenges us but also drives our commitment to staying ahead in delivering valuable insights and strategies in these ever-changing markets.

Our expertise is extensive and spans various sub-sectors of the environmental and energy market, including:

  • Equipment and Services for Air Pollution Control
  • Analytical Tools and Services
  • Clean Technology Solutions
  • Environmental Consulting and Engineering Services
  • Instrumentation and Monitoring Tools and Services
  • Remediation Equipment and Services
  • Resource Recovery and Reuse Equipment and Services
  • Water and Wastewater Treatment Tools and Services
  • Waste Management Equipment and Services

In each of these areas, we are committed to delivering comprehensive and specialised market research solutions, catering to the unique challenges and requirements of these diverse fields. Our services range from environmental market and customer research, energy market analysis, and forecasting to competitor analysis, benchmarking and customer satisfaction studies.

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By clicking download, you agree to be added to the Leading Edge customer database and agree that Leading Edge may contact you by email. You can opt-out at any time by contacting us.