Net Promoter Score in Construction and Building Products

Name: Net Promoter Score in Construction and Building Products
Brand: Leading Edge
Availability: InStock

An insight into the application of the Net Promoter Score (NPS) within the construction, building products and environmental industries. This paper explores its measurement and how to use it. It details calculation methods and real-world uses of NPS, drawing on our extensive experience and familiarity with typical scores in these sectors.

Net Promoter Score in Construction and Building Products Industries

The document explains the application of Net Promoter Score (NPS) in the construction and building products industries. Key sections include:

Overview of NPS and its relevance.
Methods for measuring NPS.
Analysis of NPS data.
Strategies for improving NPS.
Case studies demonstrating the impact of NPS.

Organisations throughout the construction industry can use NPS to gauge customer loyalty and satisfaction, providing a clear metric to guide improvements. It helps overcome challenges related to understanding customer perceptions and enhancing customer loyalty.

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Leading Edge, established in 1988, has over 35 years of experience in construction market research. We have collaborated with hundreds of clients on bespoke market studies and conducted over 37,000 research interviews, providing deep insights into the construction, building products, and environmental sectors.

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