Customer service benchmarking

How to approach customer service benchmarking

Customer service can best be improved through people, processes and an organisation’s culture.

However, the understanding of how this can be done relies on collecting data at an operational level.  These are what we call the customer interaction points, where changing and improving your approach to customer service can have the biggest impact.

We can offer you a number of approaches to measuring customer service:

ACE – Audit of customer expectations

CusTrak – On-going customer service tracking and reporting

Our experience in construction customer service benchmarking

We are well qualified to help you in benchmarking customer service having:

Our track record in customer service measurement

Find out more about our customer service benchmarking experience which includes past clients, case studies and testimonials.

"I was impressed with the analysis and how Leading Edge presented the results of this benchmarking project. I will be communicating the findings across my team to help drive service improvements."

Graham Skyes, Devon NHS

Download our capability document