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Is your company a STAR or a DINOSAUR when it comes to focusing on your customers?
You only get one chance to give a first impression! If you donít give your customers what they want, then someone else will. By taking the trouble to understand your customers better than your competitors do, you can make them not just loyal, but ardent supporters. There is no-one so powerful as a customer who will tell others about how good you are. Itís so much better than if you tell them. But how focused is your company on the people who matter?
Answer the questions below to see how customer focused you really are. The links on the right show you haw we can help in the areas where you are struggling. For each statement put a mark in the column that best describes your company.