Our latest 2008 customer service newsletter is designed to help you understand and meet your customers' needs better. Packed full of case studies and best practice ideas, it provides insights into keeping your customers happy.
Download our customer service newsletter (Vol 3):
We also have a vast library of articles, publications 'white papers', 'briefing notes' and 'case studies' covering a variety of generic marketing and industry-specific topics, most of which are CPD certified.
To access our free material, please complete our short online CPD form, found at the bottom of the screen. (Your details will not be passed to any other organisations).
The range of topics we cover within our library are:
- Strategic Marketing - Effective branding, Pricing, Innovation, Developing and implementing marketing metrics
- Planning - When to use marketing research, Managing your marketing budget, Improving your website, Managing your sales force
- Markets - Understanding your markets, Researching the end user, Understanding the construction industry, Researching competitors
- Customers - Segmenting your customers, Customer relationship Management, Benchmarking and improving customer service, Managing databases effectively, Performance improvement
- Publications - Forecasts, Building Success & Respect for People case studies - Constructing Excellence, Leading Edge Newsletters
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