Rachel Smith

B.Sc (Hons),  M.Sc

 Rachel is a project consultant with Leading Edge. She is a highly experienced insight and operational research consultant with a track record of delivering significant business improvement through actionable and impactful analysis.

As a management consultant, she has worked with private and public sector clients on a diverse range of projects from customer service satisfaction measurement, market analysis and statistical modeling.

Prior to Leading Edge she worked as a customer insight manager for a large housing association. She also spent 9 years at British Airways as an operational research specialist developing and then leading their customer insight team. She combines this operational track record with her ability to manage and deliver research, analysis and strategic planning projects.